Shipping and Delivery

1. The shipping and handling charges, if any, are mentioned at the time of check out before making the payment.

2. The Co Being will be regularly sending email updates regarding the orders received / shipped / shipping updates etc. We request our customers to keep the filters of your email settings appropriately so that you receive such emails from us. The Co Being will not be responsible for such mails not received at the customers’ end for any reason whatsoever.

3. All orders received on www.thecobeing.com shall be processed within 4-7 business days. Any orders placed during any sale events may be delayed due to increased volumes. The estimated delivery time may vary slightly from location to location. Days excluding Saturdays, Sundays and Holidays are calculated as working days. In case of any inadvertent delays, we will notify you via email updates.

4. The estimated delivery time may vary slightly from location to location. Incase of delivery to remote locations, delivery time will exceed the normal number of days. In case of any inadvertent delays, we will notify you via email updates.

5. We offer FREE Shipping on all orders above Rs.799 and charge a flat shipping fee of Rs.99/- on all orders less than or equal to Rs.799, which is subject to changes at any point in time and is notified on our website and shipping policies from time to time. You should consider the shipping rates shown at the time of check-out to be final.

6. Split shipments are completely normal. This just means that different parts of your order may have simply been shipped from our different warehouse locations across India. Rest assured, you will only have to pay the shipping / COD charges as applicable and indicated at the time of check out.

7. To ensure the safety and hygiene of all our customers, there might be delays in product despatches and deliveries owing to constraints on logistics due to COVID - 19

8. We take extensive care in packing our products while despatching them. Fragile items are wrapped in a sustainable honeycomb wrap before being packed in boxes.

9. As soon as the shipment is received, customers are requested to check the contents and report to us any discrepancy with the photo images and videos, to support@thecobeing.com.

10. All our packing is done under strict supervision . In case of any issues, we will check and if we find that we have sufficient evidence to prove that we have sent all the relevant products, we will not be liable for any loss of the products.

11. Any damage to the shipment should be brought to our notice, within 24 hours, with photo images and videos to support@thecobeing.com, for us to take it up with the courier company. If the shipment is totally damaged, customers are advised to reject/return the shipment.

12. We are not responsible for any post delivery damage to the product or its misplacement post delivery.

13. If the order is updated as delivered and intimation is received by the customer, but if the customer has not been in receipt of the product, customer shall report to us to support@thecobeing.com. We will require 3 working days to review the matter and revert on the same

Cancellation

1. Cancellations will be considered only if the shipment has not been dispatched for the order placed with us via our website i.e. www.thecobeing.com (Website). Once the shipment has been dispatched, the same cannot be cancelled. If we suspect any fraudulent transaction or a transaction that defies the terms and conditions of using the Website, we at our sole discretion could cancel such orders with/ without providing any notification to you.

2. If the order or the product that you want has not yet been shipped, you can write to our customer support on support@thecobeing.com. to cancel your order. In such cases, the order will be cancelled and the money will be refunded to you within 2 – 5 business days, after the cancellation request is processed.

Refund / Return

1. None of the products can be returned or exchanged for any reason and products once sold are not liable for returns or exchange. Any complaints have to be raised within 7 days of receipt of the product to support@thecobeing.com.

2. Exception to the above rule is that, when goods are either damaged in transit in an unusable condition or the wrong product is sent or lost in transit, we will replace them with a new product as early as possible.

3. Products with a date of expiration of below 3 months at the time of delivery would be eligible for return, and the refund will be processed within 3 – 5 working days.

4. Once a return / refund claim has been preferred, customers shall,

• Not use the item against which such claim has been preferred or return has been initiated
• Ensure that the item is preserved in its original packing with their seals, labels and barcodes intact

5. If your return/refund is approved, we will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact. Once all the details are received, it would take our Customer Services team 2-4 business days to revert on your complaint/ query/ issue.

6. In case an exchange is approved for your complaint, you shall be informed of the same with an authorization number and we will arrange a reverse pickup of the product.

7. In unavoidable circumstances when reverse pickup cannot be arranged, you will be requested to self-ship the products and share the details of the same with our support team at support@thecobeing.com.

8. In case of a return/ replacement/ refund, we shall process the refund within 2 - 5 days from the date when the products have been received and verified at our warehouse and you will be sent an email confirming the same. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at support@thecobeing.com.

9. In case of a refund for a purchase made using voucher codes, we will re-issue a voucher of the same capacity with terms and conditions that will apply.

10. All Product or Order related queries are to be raised only with support@thecobeing.com. . Please do note that the company does not have a system to interact on refund / return and related matters through social media platforms and would only interact through the aforesaid e-mail ID.

11. All queries are generally responded to within 5 business days and if there is a delay, the customers will be informed, especially when external dependencies like checking with Payment Gateway / Courier partner / or any other agencies are to be done.